- Time of issue:2019-08-21 00:00:00
Organize the user to train personnel to understand the components of the equipment, the assembly, disassembly, and replacement of basic components, and the precautions during use. Timely remedial measures after corresponding problems occur during use.
General Principles: Overall sales service is one of the basic elements of our bottom-up and development. Among them, after-sales service is given priority. It is a sign of distinguishing from others and a favorable means to cultivate credibility. Employees must always persist and implement; perform services Opinions, try our best to improve customer satisfaction.
And clearly stated that the purpose is: we sell not only goods, but more importantly, services.
1) Lifetime warranty after acceptance, free warranty within one year. The quality of the product itself is included in the free items, and other damage caused by improper use such as collisions is not included in the free items, and appropriate materials and working hours must be charged.
2) After the warranty period expires, I will continue to repair and collect materials and working hours.
3) The execution procedure of the maintenance plan: After the installation is completed, the following information will be compiled and archived.
★ Customer company name, address, telephone number, contact person.
★ Installation site address
★ Complete drawings
★ List of materials actually used for installation
★ Installation completion date
★ Regular return visits every year, records of problems found and measures taken during the return visit
★ Registration of installers and return visitors
★ Parts replacement record
★ Location of parts replacement
4) We will reply within 2 hours after receiving the user's product damage notification, and arrive at the site within 24 hours to eliminate the fault. If the site cannot be eliminated, it will be resolved as soon as possible based on the actual situation.
An enterprise that integrates design, production, processing, and sales, and specializes in the production of intelligent machinery. Have modern production management experience and professional technical personnel.